What does preventive maintenance include?

Every computer is maintained every 2 months: system and software updates, disk and storage checks, antivirus checks, backup and mailbox storage checks, clean-up and a list of machines to upgrade. Results go into a maintenance record and the monthly report.

How many onsite visits are included?

The contract includes 4 onsite visits per month; extra visits are 600,000 VND. For critical incidents a technician is on site within 4 hours in Ho Chi Minh City and Da Nang.

Can you report to our headquarters in English, Japanese, Korean or Chinese?

Yes. The UPTECH support team works in English, Chinese, Japanese and Korean. Tickets and monthly reports are prepared in the language your management or headquarters uses.

Are servers, NAS and CCTV included?

The contract is priced per user and covers computers, printers, basic networking and accounts. Servers, NAS, firewalls, CCTV, recorders and phone systems are added per device from the device price list.

How long is the contract?

Billing is monthly with 30 days’ notice to change or stop. Contracts of 6 months or more include free setup (asset and account inventory, initial documentation).

Do you issue Vietnamese VAT invoices?

Yes. UPTECH is a Vietnamese company and issues monthly VAT e-invoices in VND; prices on this page exclude VAT.

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IT Helpdesk · IT Maintenance Contract

IT maintenance contract for your office in Vietnam

A local IT team on a monthly contract. Machines maintained before they fail.

Unlimited remote support within hours, scheduled onsite visits, preventive maintenance of every computer every 2 months and monthly reports for local management and HQ. From 380,000 VND per user per month.

Book a free assessment See pricing

Key facts: IT Maintenance Contract

Price: From 380,000 VND per user per month, minimum 7,600,000 VND per month, excluding VAT.
Best for: Offices of about 10–100 users without, or with only one, IT staff member.
Includes: Unlimited remote support within hours, 4 onsite visits a month, preventive maintenance every 2 months, Microsoft 365 / Google Workspace administration, monthly report.
SLA: Critical (P1) incidents: response within 15 minutes, work started within 30 minutes, onsite within 4 hours; high (P2): response within 30 minutes; normal (P3): response within 1 hour.
Support hours: 8:00–18:00, Monday to Saturday (Vietnam time). Extended hours and 24/7 available.
Onsite area: Ho Chi Minh City and Da Nang. Remote support nationwide.
Contract: Billed monthly in VND with VAT e-invoices; 30 days’ notice to change or stop. Free setup on contracts of 6 months or more.
Languages: English, Chinese, Japanese, Korean and Vietnamese.

UPTECH · Updated 12 November 2026

Who is the IT maintenance contract for?

Companies that need reliable IT every month without hiring and retaining local IT staff.

Representative offices and subsidiaries of foreign companies with 10–100 users.
Offices relying on ad-hoc technicians, with repeat issues and unpredictable costs.
Companies on Microsoft 365 or Google Workspace that need account, access and security administration.
Teams that must report IT status to a regional IT team or headquarters.
Offices that recently lost data, had malware or stopped work because of IT.

What does the IT maintenance contract include?

Everything below is covered by the monthly fee. Work outside this list is quoted before it starts.

User support

Unlimited remote support within support hours.
Requests by email, phone, Zalo or ticket portal; every request has an ID, owner and priority.
4 onsite visits per month; extra visits 600,000 VND.
Computers, printers, Wi-Fi, office network and office software.

Preventive maintenance every 2 months

Operating system and common software updates.
Disk health, free space, temperature and performance checks.
Antivirus status, scan schedule and results.
Backup checks, Outlook and OneDrive / Google Drive storage.
Clean-up, unknown software review, machines to upgrade or replace.

Accounts and Microsoft 365 / Google Workspace

Create, disable and hand over accounts and mailboxes for joiners and leavers.
Folder, group and shared drive permissions; multi-factor authentication.
Licence tracking and right-sizing recommendations.

Management and reporting

Asset register: devices, specifications, users, warranty dates.
Monthly report: requests, response and resolution times, repeat issues, risks and recommendations.
Coordination with internet providers, software vendors and hardware suppliers on your behalf.

How an IT maintenance contract starts

Usually 1–2 weeks from assessment to stable support.

01
Free assessment
We discuss users, devices, software and recurring issues; an onsite assessment is available.
02
Proposal and sample contract
Scope, SLA, extra charges and a fixed monthly price, shared before signing.
03
Takeover
Inventory of devices and accounts, delegated admin access, request channels and initial documentation.
04
Daily operations
Requests handled by priority, scheduled onsite visits, every computer maintained every 2 months.
05
Reporting and improvement
Monthly report, review meeting and root-cause fixes for repeat issues.

IT maintenance contract pricing

Priced per user, excluding VAT, invoiced in VND. Servers and infrastructure devices are added per device.

Office size	Monthly cost	Notes
10 users	7,600,000 VND	Monthly minimum 7,600,000 VND applies.
30 users	11,400,000 VND	380,000 VND × 30 users.
80 users	30,400,000 VND	Larger offices should consider an onsite technician.
Physical server	2,400,000 VND per server	Monitoring, backup checks, patching.
NAS	1,200,000 VND per device	Capacity, disks and backup schedules.
Extended hours / 24/7	+25% / +60% of plan fee	Applied to the per-user fee.

Use the calculator on the IT helpdesk page to add devices, sites and options. “From” prices cover business hours, one office and the standard SLA. Estimate your monthly cost

IT maintenance contract or hiring local IT staff?

Comparison for a 20-user office in Ho Chi Minh City.

	IT Maintenance Contract	Hiring 1 local IT staff	Ad-hoc technician
Monthly cost	About 7,600,000 VND	About 15,600,000 VND (salary + insurance)	Per visit, hard to budget
When the IT person is away	Backup cover	Nobody	Depends on availability
Servers, network, Microsoft 365	L2–L3 engineers available	Depends on one person	Usually PC repair only
Preventive maintenance	Every 2 months per computer	Depends on the person	None
SLA and reporting	Yes, in the contract	Rarely	None
Reporting language	English, Chinese, Japanese or Korean	Depends on the hire	Vietnamese

What you receive every month

Every figure comes from the ticket system and the asset register.

Monthly report: Requests by type and priority, response and resolution time against SLA, repeat issues.
Maintenance record: Machines maintained, issues found, machines to upgrade or replace.
Asset register: Devices, specifications, users, warranty dates and software licences.
Recommendations: Security and backup risks, failing hardware and next steps, with estimated cost.

IT maintenance contract: common questions

Ask your question

At UPTECH, the IT Maintenance Contract starts at 380,000 VND per user per month, with a monthly minimum of 7,600,000 VND, excluding VAT. A 20-user office pays about 7,600,000 VND per month; 30 users about 11,400,000 VND. Servers (2,400,000 VND each), NAS and infrastructure devices are added per device.

Next step

Book a free office IT assessment

Tell us your users, devices and recurring issues. We will propose a scope and a fixed monthly price.

Choose the right support model
Clarify scope, SLA and extras
Receive a quote for your actual office

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