Data policy
Privacy Policy
Uptech respects privacy and handles personal information transparently, for defined purposes and with appropriate safeguards for consultation, recruitment, partnerships and service delivery.
Purpose and scope
This policy explains how Uptech collects, uses, stores, protects and shares personal information when you visit the website or send us a request.
This policy applies to uptech.vn, contact forms, subscriptions to updates, recruitment, consultation requests, quotation requests, partnership requests and initial communications with Uptech.
This policy does not replace any separate confidentiality agreement, service contract, data processing terms or project documents that the parties may sign during their cooperation.
Uptech processes information transparently and for its intended purposes, minimizes the data it needs to collect, and protects data to the extent reasonably within its control. Uptech does not sell your personal information.
Information Uptech collects
Uptech collects only the categories of information necessary to respond to requests, advise on solutions, operate the website and protect its systems.
- Identification and contact information, such as your full name, email address, phone number, company name, department or job title, if you choose to provide it.
- Information in your communications, such as descriptions of your needs, consultation requests, quotation requests, project information, job applications or documents you send to Uptech.
- Business information, such as the legal entity's name, tax identification number, billing address or contact person's details, when needed to prepare a quotation, contract or procurement documents.
- Basic technical information, such as your IP address, browser, device, pages visited, access times and security signals, to keep the website operating reliably.
- Your consent choices for newsletters, professional resources, event invitations or updates from Uptech.
- Information generated during support, such as response history, request status, customer service notes or the outcome of initial discussions.
Information you are not required to provide
You may choose not to provide certain personal information. However, this may leave Uptech without enough information to respond or prepare suitable materials.
- You do not need to send sensitive information, confidential business data or third-party personal data if it is not yet necessary for the initial discussions.
- You may leave optional form fields blank and still submit your request, where the system permits.
- Before sharing project documents, customer data or internal information, the parties should agree on the scope of confidentiality or sign a separate agreement.
How information is collected
Information may be collected directly from you, automatically through the website or from legitimate sources related to your request.
Most information is collected directly from you when you complete a form, send an email, call, register for resources, discuss recruitment or work with the Uptech team.
- Direct collection when you choose to provide information through the website, email, phone, events, meetings or official contact channels.
- Automatic collection of technical information when you visit the website, such as pages viewed, access times, browser, device and basic security signals.
- Collection from organizations, colleagues, recruitment partners, implementation partners or third-party platforms, within a scope appropriate to the stated purpose of the engagement.
How information is used
Information is used within a scope reasonably related to the information you provide and the work-related needs of you, your organization and Uptech.
- To contact you, verify information, clarify your needs and send a suitable proposal.
- To advise on services, prepare quotations, contracts, procurement documents or technical materials, or arrange a discussion.
- To provide resources, newsletters, event invitations or professional content when you subscribe to updates.
- To manage recruitment, partnership and customer service requests, provide follow-up support and maintain necessary records of the working relationship.
- To analyze website performance, improve content and user experience, maintain system security and improve service quality.
- To meet obligations under applicable law in response to valid requests from competent authorities.
Sharing and data processors
Uptech does not sell personal information. Data is shared only when necessary for the stated purposes or to meet legitimate obligations.
- Providers of infrastructure, storage, email, CRM, analytics, security or operational tools may process data as needed to help Uptech operate the website and respond to requests.
- Specialist partners or subcontractors may access necessary information if they are involved in assessment, advice or preparing a proposal for your needs.
- Information may be provided to government bodies, courts or competent parties in response to valid requests under applicable law.
- In all cases, Uptech limits sharing to what is necessary and requires the parties involved to protect information appropriately for their processing roles.
How Uptech protects data
We apply appropriate technical and organizational measures to limit unauthorized access, loss, misuse or disclosure beyond what is necessary.
- Only personnel responsible for handling a request may access the relevant information.
- Storage systems and operational tools are configured with a focus on access permissions, activity logging, appropriate backups and change control.
- Sensitive information in project discussions is handled carefully in accordance with the scope of work, confidentiality agreements and internal procedures between the parties.
- Personnel and relevant parties are advised to use data only for its intended processing purpose and not to copy, forward or use it outside their assigned scope without authorization.
- If Uptech identifies an incident that may affect personal data, it will investigate, remediate, limit the impact and provide notifications as required by applicable law.
Retention periods
Uptech retains information for as long as necessary for the processing purpose, working relationship and related legal obligations.
- Contact information and consultation requests may be retained for as long as necessary to respond, follow up, provide customer service or handle subsequent communications.
- Information used for quotations, contracts, invoices, accounting or procurement records may be retained for the periods necessary to meet legal, tax, audit and internal governance obligations.
- Technical information, access logs or security signals may be retained for an appropriate period to operate the website, investigate incidents and protect systems.
- When information is no longer necessary, or when a valid deletion request is received, Uptech will delete or anonymize it, or restrict its processing, subject to technical capabilities and applicable regulations.
Your rights regarding personal data
You may exercise control over the personal information you have provided to Uptech, subject to applicable regulations and what can reasonably be verified.
- Request confirmation of, access to or a copy of personal information relating to you.
- Request corrections to inaccurate or incomplete information.
- Withdraw consent to receive newsletters, marketing content or communications that no longer meet your needs.
- Request deletion or restriction of processing, or object to certain processing activities, where there are appropriate grounds under applicable regulations.
- Request an explanation of processing purposes, the scope of sharing or how Uptech protects data, to the extent that such information can be provided.
- Send questions, complaints or requests for assistance with personal data to info [at] uptech [dot] vn.
Submitting and verifying requests
To protect data, Uptech may need to verify your identity or authority to act as a representative before handling certain requests concerning personal information.
- You may send a request to info [at] uptech [dot] vn, including your contact information and a clear description of the assistance you need.
- If a request concerns an organization's data, a contract, an invoice or project records, Uptech may require verification that you are authorized to act as a representative.
- Uptech will respond within a reasonable time after receiving all the information needed to verify and process the request.
- Some requests may be refused or limited if they affect another party's legitimate rights and interests, retention obligations, system security or applicable legal requirements.
Links to external websites and platforms
The Uptech website may link to websites, social networks, recruitment platforms, infrastructure providers, partners or third-party tools. These platforms have their own privacy policies and terms.
Uptech is not responsible for how third parties collect, use or protect information after you leave the Uptech website. You should read each platform's policy before providing personal data.
Policy updates
Uptech may update this privacy policy to reflect changes to the website, services, technology, operating procedures or legal requirements. A new version takes effect when it is published on the website, unless otherwise stated for a particular case.
The update date is shown at the top of the page to help you identify the latest version.
Contact regarding personal data
If you need clarification about this policy or wish to submit a personal data request, please contact Uptech through the official channels below.
- Organization managing information: Công ty TNHH Giải Pháp Công Nghệ Uptech.
- Address: Floor 2, B2 Nguyễn Hữu Thọ Street, Phường Tân Hưng, Hồ Chí Minh City.
- Email: info [at] uptech [dot] vn. Phone: +(84) 961 163 961.
If you need clarification about the content on this page, please contact Uptech by email or by phone at +(84) 961 163 961.