IT Helpdesk · Clinics & dental practices
IT support for clinics in Vietnam
Reception never stops welcoming patients because of a computer.
Front-desk computers, receipt printers, network, practice management software (with your vendor), backups and CCTV. Extended hours available for clinics open in the evening and on Sundays.
Key facts: IT for Clinics
- Typical plan
- Remote Support from 220,000 VND per user or IT Maintenance from 380,000 VND; extended hours +25%.
- Data
- Backup checks for patient data, role-based access, account security.
- Hours
- 8:00–18:00 Monday to Saturday; extended 18:00–22:00 and Sundays.
- Languages
- English, Chinese, Japanese, Korean and Vietnamese.
UPTECH · Updated
Common IT problems at clinics
- Front-desk computers and receipt printers failing at peak hours.
- Slow practice management software or lost server connection.
- Uncertainty whether patient data is backed up.
- Several branches, each set up differently.
- Clinics open evenings and Sundays while IT works office hours.
What UPTECH covers for clinics
Day to day
- Reception and consulting room computers, receipt printers and scanners.
- Network and separate staff and guest Wi-Fi.
- Coordination with your practice software vendor when issues arise.
Data and security
- Backup checks and test restores.
- Role-based access.
- Email and account security, multi-factor authentication.
Clinic groups
- Standard set-up across branches.
- One IT contact for the group, monthly reporting.
Getting started
- 01
Assessment
Computers, software, network and current backups.
- 02
Proposal
Plan, hours that match your opening times, fixed price.
- 03
Takeover
Inventory, backup checks, contact with your software vendor.
- 04
Operations
Daily support and monthly reports.
Clinic IT costs (examples)
Excluding VAT, invoiced in VND.
| Clinic size | Monthly cost | Plan |
|---|---|---|
| 5 users | 3,300,000 VND | Remote support (monthly minimum). |
| 10 users | 7,600,000 VND | IT Maintenance with onsite visits (monthly minimum). |
| 20 users + extended hours | 7,600,000 VND + 1,900,000 VND | IT Maintenance + 25% extended hours. |
Servers, NAS and CCTV are added per device. Estimate your monthly cost
UPTECH or calling a technician when things break?
| UPTECH | Ad-hoc technician | |
|---|---|---|
| Data backups | Checked regularly | Rarely checked |
| Evenings and Sundays | Option available | Depends on availability |
| Cost | Fixed | Unpredictable |
What the clinic gets
- Fast support
- Priority for reception and consulting room issues.
- Backup report
- Backup results and test restores.
Clinic IT: common questions
At UPTECH, small clinics can start with remote support from 220,000 VND per user per month (minimum 3,300,000 VND); with onsite visits from 380,000 VND per user per month, excluding VAT.
Talk to us about IT for your clinic
Tell us your computers, branches and opening hours.
- Choose the right support model
- Clarify scope, SLA and extras
- Receive a quote for your actual office
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