IT Helpdesk · Remote Support Contract
Remote IT support contract for your team in Vietnam
An IT team that answers online, priced per user.
Unlimited remote support within hours, Microsoft 365 / Google Workspace administration, tickets, SLA and monthly reports. From 220,000 VND per user per month.
Key facts: Remote Support Contract
- Price
- From 220,000 VND per user per month, minimum 3,300,000 VND per month, excluding VAT.
- Best for
- Small offices, remote staff and companies with branches across Vietnam.
- Includes
- Unlimited remote support within hours, Microsoft 365 / Google Workspace administration, tickets, monthly report.
- Onsite
- Not included; on-call visits at 700,000 VND or upgrade to the IT Maintenance Contract.
- SLA
- Critical incidents: response within 15 minutes, work started within 30 minutes; normal requests: response within 1 hour.
- Support hours
- 8:00–18:00, Monday to Saturday (Vietnam time). Extended hours and 24/7 available.
- Languages
- English, Chinese, Japanese, Korean and Vietnamese.
- Contract
- Billed monthly in VND with VAT e-invoices; 30 days’ notice to change or stop. Free setup on contracts of 6 months or more.
UPTECH · Updated
Who is the remote support contract for?
When most issues are software, email and accounts, and people rarely need someone on site.
- Offices of 5–30 users with relatively new equipment.
- Teams working from home or travelling often.
- Companies with branches in several provinces that need one IT contact.
- Companies on Microsoft 365 or Google Workspace that need an administrator.
What does the remote support contract include?
Technicians connect to user machines with permission and fix issues straight away.
User support
- Unlimited remote support within support hours.
- Windows, macOS, Office, browser and office software issues.
- Software installs and updates; email on laptops and phones.
- User guidance, VPN, network printers.
Accounts and Microsoft 365 / Google Workspace
- Create, disable and hand over accounts for joiners and leavers.
- Folder, group and shared drive permissions; multi-factor authentication.
- Licence tracking and unusual sign-in alerts.
Management and reporting
- Tickets, priorities and SLA for every request.
- Monthly report on requests, resolution times and repeat issues.
Getting started with remote support
Usually a few working days.
- 01
Consultation
Users, email platform, software and ways of working.
- 02
Remote tool
A remote support tool that asks for user consent; request channels set up.
- 03
Delegated admin
Delegated admin access to Microsoft 365 / Google Workspace.
- 04
Operations
Requests handled by priority; monthly reporting.
Remote support contract pricing
Per user, excluding VAT, invoiced in VND.
| Team size | Monthly cost | Notes |
|---|---|---|
| 5 users | 3,300,000 VND | Monthly minimum 3,300,000 VND applies. |
| 10 users | 3,300,000 VND | Monthly minimum 3,300,000 VND applies. |
| 30 users | 6,600,000 VND | 220,000 VND × 30 users. |
| Onsite visit when needed | 700,000 VND per visit | Half day, L1 technician. |
If you need two or more onsite visits a month, the IT Maintenance Contract is usually better value. Estimate your monthly cost
Remote support or a maintenance contract?
The difference is onsite visits and preventive maintenance.
| Remote Support Contract | IT Maintenance Contract | |
|---|---|---|
| Price per user | 220,000 VND | 380,000 VND |
| Remote support | Unlimited | Unlimited |
| Onsite visits | Per visit | 4 a month |
| Preventive maintenance | No | Every 2 months per computer |
What you receive every month
Figures come from the ticket system.
- Monthly report
- Requests, response and resolution times, repeat issues.
- Account list
- Accounts, licences in use and changes during the month.
- Recommendations
- Security risks, machines to upgrade, next steps.
Remote IT support: common questions
At UPTECH, the Remote Support Contract starts at 220,000 VND per user per month, with a monthly minimum of 3,300,000 VND, excluding VAT. A 30-user team pays about 6,600,000 VND per month.
Talk to us about remote IT support
Tell us your users and email platform.
- Choose the right support model
- Clarify scope, SLA and extras
- Receive a quote for your actual office
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