IT Helpdesk · Prepaid Support Hours
Prepaid IT support hours
Buy hours up front, use them when needed.
10 hours for 3,000,000 VND or 20 hours for 5,600,000 VND, valid for 6 months for remote or onsite L1–L2 work. Each job is deducted and you receive a statement of remaining hours.
Key facts: Prepaid Support Hours
- Price
- 10 hours 3,000,000 VND; 20 hours 5,600,000 VND; excluding VAT.
- Validity
- 6 months from purchase.
- Use for
- Remote or onsite L1–L2 work (technician, systems engineer).
- Pay-per-call
- Remote 350,000 VND per hour (L1), 450,000 VND (L2).
- Onsite area
- Ho Chi Minh City and Da Nang.
- Languages
- English, Chinese, Japanese, Korean and Vietnamese.
UPTECH · Updated
Who are prepaid hours for?
Offices that need a few hours of IT each month and want a fixed budget.
- Offices of 3–15 people needing about 3–10 hours a month.
- Companies that tried on-call support and want a better rate.
- Part-time IT staff who need specialist hours on demand.
What can the hours be used for?
Any L1–L2 work.
Remote
- Computer, email, Microsoft 365 and software issues.
- Account creation and removal; folder permissions.
- User guidance.
On site
- Printers, network, Wi-Fi and hardware.
- Preparing machines for new staff.
- Servers, NAS and backup (L2).
How prepaid hours work
- 01
Buy a pack
10 or 20 hours with a VAT invoice.
- 02
Send requests
Via the form, Zalo, phone or email.
- 03
Work and deduction
Actual time is recorded and deducted from the pack.
- 04
Statement
Hours used and remaining after every job.
Prepaid hours pricing
Excluding VAT, invoiced in VND.
| Pack | Price | Notes |
|---|---|---|
| 10 hours | 3,000,000 VND | Valid 6 months. |
| 20 hours | 5,600,000 VND | Valid 6 months. |
| Pay-per-call L1 remote (reference) | 350,000 VND per hour | No prepayment. |
| Pay-per-call L2 remote (reference) | 450,000 VND per hour | No prepayment. |
If you use more than 10 hours a month for several months, move to the IT Maintenance Contract. Estimate your monthly cost
Prepaid hours, pay-per-call or a contract?
| Pay-per-call | Prepaid hours | IT Maintenance Contract | |
|---|---|---|---|
| Best for | Under 3–4 hours a month | 3–10 hours a month | Over 10 hours a month |
| Payment | Per job | Prepaid | Monthly |
| Emergency SLA | No | No | Yes |
After every job
- Service record
- Work done, time spent, engineer.
- Hours statement
- Hours used and remaining.
Prepaid hours: common questions
At UPTECH, 10 hours cost 3,000,000 VND and 20 hours cost 5,600,000 VND, excluding VAT, valid for 6 months for remote or onsite L1–L2 work.
Buy prepaid IT support hours
Tell us your office size and we suggest a pack.
- Choose the right support model
- Clarify scope, SLA and extras
- Receive a quote for your actual office
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