IT Helpdesk · Full-Time Onsite Technician
A full-time IT technician at your office in Vietnam
IT on site every day. No hiring, no gaps during leave.
UPTECH places a technician at your office or factory on your working schedule, with backup cover during leave and engineers for complex work. From 32,000,000 VND per month.
Key facts: Full-Time Onsite Technician
- Price
- From 32,000,000 VND per month, excluding VAT. Large offices are priced per user (380,000 VND per user) when that is higher.
- Best for
- Offices and factories typically from about 50 users, with many devices and daily IT work.
- Includes
- One full-time technician, backup cover during leave or sickness, L2–L3 engineers remotely, tickets and monthly reports.
- Schedule
- Your business hours; evening or weekend shifts quoted separately.
- Area
- Ho Chi Minh City, Da Nang and nearby industrial zones by agreement.
- Languages
- English, Chinese, Japanese, Korean and Vietnamese.
UPTECH · Updated
When to place an onsite IT technician
When your site has IT work every day and people expect someone to respond in person.
- Offices and factories of about 50 users or more.
- Servers, production software, attendance machines and CCTV that need daily attention.
- Previous local IT hires that left and took system knowledge with them.
- Foreign-invested companies that need a local counterpart for regional IT or headquarters.
What does the onsite technician do?
Works like your own IT staff and follows your policies, while UPTECH hires, trains and is accountable.
Every day
- In-person support for computers, printers, network and software.
- Logs every request as a ticket so the work is measurable.
- Prepares machines and accounts for joiners; revokes access for leavers.
- Watches servers, backups, CCTV and attendance systems.
Periodically
- Maintains every computer every 2 months and keeps the asset register current.
- Tests backups and restores.
- Works with internet providers, suppliers and software vendors.
Behind the technician
- Backup cover during leave, sickness or replacement, with documented handover.
- L2–L3 engineers for servers, network, security and Microsoft 365.
- An UPTECH manager reviews quality and meets you monthly.
How we place an onsite technician
Usually 2–4 weeks from confirmed requirements to the first day on site.
- 01
Assessment
Workload, systems, working hours, language and skill requirements.
- 02
Candidate
UPTECH proposes a technician; you can interview them if you wish.
- 03
Takeover
Inventory of devices and accounts, system documentation and request process.
- 04
On site
The technician works your schedule; every task is logged as a ticket.
- 05
Monthly review
Monthly report and review with your manager; adjust scope or staffing if needed.
Onsite IT technician costs
Excluding VAT, invoiced in VND; the floor price or the per-user price, whichever is higher.
| Site size | Monthly cost | Notes |
|---|---|---|
| 50 users | 32,000,000 VND | Plan floor price. |
| 100 users | 38,000,000 VND | 380,000 VND × 100 users. |
| 150 users | 57,000,000 VND | May need a second person or shift. |
| Servers, NAS, infrastructure | Device price list | Added if out-of-hours monitoring is needed. |
For comparison: salary and insurance for one IT helpdesk employee in Ho Chi Minh City is about 15,600,000 VND per month, before recruitment, training, leave cover and senior engineering help. Estimate your monthly cost
Onsite technician or hiring your own?
The difference is in what a payroll line does not cover.
| UPTECH onsite technician | Hiring local IT staff | |
|---|---|---|
| Recruitment and training | Handled by UPTECH | Your HR and management |
| Leave, sickness, resignation | Backup cover with handover | Nobody looks after IT |
| Servers, network, security | L2–L3 engineers available | Depends on one person |
| Reporting and SLA | Yes, in the contract | Rarely |
| Languages | English, Chinese, Japanese, Korean | Depends on the hire |
| Cost | Fixed monthly fee with VAT invoice | Salary, insurance, bonus, equipment |
What you get
A small IT department for the cost of one person.
- A person on site
- A technician on your schedule, with cover when they are away.
- Monthly report
- Requests, resolution times, repeat issues, risks and recommendations for local management and HQ.
- System documentation
- Network diagram, asset register, admin accounts and procedures that stay with you.
- A team behind them
- Systems engineers and security specialists when needed.
Onsite IT technician: common questions
At UPTECH, a full-time onsite technician starts at 32,000,000 VND per month, excluding VAT. Large sites are priced per user (380,000 VND per user) when that is higher; for example about 38,000,000 VND per month for 100 users.
Discuss an onsite technician
Tell us your site size, systems and working hours; we propose a technician and a monthly cost.
- Choose the right support model
- Clarify scope, SLA and extras
- Receive a quote for your actual office
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