IT Helpdesk · Co-Managed IT Support
Co-managed IT support for your team in Vietnam
Your IT team stays in control. UPTECH handles the hard parts.
Systems, network, Microsoft 365 and security engineers work alongside your in-house or regional IT: complex incidents, projects, documentation and cover when your IT staff are away. From 14,000,000 VND per month.
Key facts: Co-Managed IT Support
- Price
- From 14,000,000 VND per month, including 40 specialist hours; excluding VAT.
- Best for
- Companies with 1–3 local IT staff, or regional IT abroad that needs local hands in Vietnam.
- Includes
- L2–L3 engineers for servers, network, Microsoft 365 and security; advice, incidents, documentation.
- Extra hours
- Charged at L2–L3 rates, 20% off for contract customers.
- Languages
- English, Chinese, Japanese, Korean and Vietnamese.
- Contract
- Billed monthly in VND with VAT e-invoices; 30 days’ notice to change or stop. Free setup on contracts of 6 months or more.
UPTECH · Updated
When to choose co-managed IT
When your IT team covers daily work but not the complex parts.
- Local IT staff who are good with users but lack server, network or security depth.
- Projects such as email migration, server upgrades, backup roll-out or permission clean-up.
- Cover when local IT staff are on leave or leave the company.
- Regional IT teams abroad that need a trusted team in Vietnam.
How UPTECH supports your IT team
Scope agreed up front; every hour logged.
Expertise
- Windows/Linux servers, virtualisation, backup and restore.
- Network, firewalls, VPN, enterprise Wi-Fi.
- Microsoft 365, Google Workspace and account security.
Work
- Complex incidents escalated by your IT team.
- Small projects: upgrades, migrations, standardisation.
- Configuration reviews and improvement plans.
- System documentation and procedures.
People
- Cover during leave.
- Coaching and knowledge transfer to your IT staff.
How we work with your IT team
Your IT team remains the contact for users.
- 01
Review
Meet your IT team; review systems, documentation and open issues.
- 02
Roles
Agree who does what and how work is handed over.
- 03
Delivery
Your team escalates through tickets; UPTECH resolves and logs hours.
- 04
Reporting
Monthly hours, work done, risks and recommendations.
Co-managed IT costs
Excluding VAT, invoiced in VND.
| Item | Cost | Notes |
|---|---|---|
| Monthly plan | 14,000,000 VND | Includes 40 specialist hours. |
| Extra L2 hour | 450,000 VND | 20% off for contract customers. |
| Extra L3 hour | 550,000 VND | 20% off for contract customers. |
| L2 onsite full day | 2,600,000 VND | When presence is needed. |
Combine with Server & Device Monitoring so systems are watched outside your team’s hours. Estimate your monthly cost
Co-managed IT or another hire?
When you need one more systems engineer.
| Co-Managed IT Support | Hiring an engineer | |
|---|---|---|
| Expertise | Several engineers, several domains | One person |
| Cost | From 14,000,000 VND per month | Engineer salary, insurance, recruitment |
| When someone leaves | No impact | Knowledge lost |
What you receive
Every hour is recorded.
- Hours statement
- Hours by task, engineer and outcome.
- Documentation
- Configurations, diagrams and procedures kept current.
- Recommendations
- Risks and improvement plan for the next quarter.
Co-managed IT: common questions
At UPTECH, Co-Managed IT Support starts at 14,000,000 VND per month including 40 specialist hours, excluding VAT. Extra hours are charged at L2 (450,000 VND) or L3 (550,000 VND) rates, 20% off for contract customers.
Discuss co-managed IT support
Tell us about your IT team and where you need help.
- Choose the right support model
- Clarify scope, SLA and extras
- Receive a quote for your actual office
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