IT Helpdesk · Factories & industrial parks
IT support for factories in Vietnam
IT that does not stop the line: someone on site, a team on call after hours.
An onsite technician at your plant, monitoring of servers, CCTV, attendance systems and shop-floor network, 24/7 cover for night-shift incidents and reports for headquarters in English, Japanese, Korean or Chinese.
Key facts: IT for Factories
- Typical setup
- Full-time onsite technician (from 32,000,000 VND per month) + device monitoring + 24/7 support.
- Devices
- Server 2,400,000 VND, CCTV camera 80,000 VND, recorder 150,000 VND, firewall 600,000 VND per device per month.
- After hours
- 24/7 cover for P1–P2 incidents: +60% of the user plan fee.
- Area
- Ho Chi Minh City, Da Nang and nearby industrial parks by agreement.
- Languages
- English, Chinese, Japanese, Korean and Vietnamese.
UPTECH · Updated
Common IT problems at factories
Factory IT differs from office IT: shifts, many devices, distance and few people who know the systems.
- Servers running production, warehouse and accounting software that must be watched continuously.
- CCTV, recorders and attendance machines across the site.
- Unstable Wi-Fi and network in workshops and warehouses.
- Night-shift incidents with nobody to call.
- Local IT staff who left and took system knowledge with them.
What UPTECH covers at factories
On site
- A technician on the plant’s office schedule, with leave cover.
- Office, shop-floor computers and label printers.
- Devices, accounts and access rights.
Infrastructure
- Servers, backups, production and warehouse software (with your software vendors).
- Shop-floor network, warehouse Wi-Fi, firewall, VPN to offices.
- CCTV, recorders and attendance machines.
After hours and reporting
- 24/7 incident cover for critical systems.
- Monthly report for management and headquarters.
Getting started at a factory
- 01
Site assessment
Devices, network, shifts and critical systems.
- 02
Proposal
Onsite staffing, monitored devices, on-call hours and a fixed monthly price.
- 03
Takeover
Inventory, system documentation and an incident process for each shift.
- 04
Operations
Onsite support, monitoring and monthly reports.
Factory IT costs (examples)
Excluding VAT; final price after assessment.
| Item | Cost | Notes |
|---|---|---|
| Onsite technician | From 32,000,000 VND per month | About 38,000,000 VND for 100 users. |
| Server | 2,400,000 VND per month | Monitoring, backups. |
| CCTV camera / recorder | 80,000 VND / 150,000 VND | Per device per month. |
| 24/7 support | +60% of user plan fee | For P1–P2 incidents. |
Use the calculator on the IT helpdesk page to add all devices. Estimate your monthly cost
UPTECH or your own IT hire for the plant?
| UPTECH | Own hire | |
|---|---|---|
| Leave cover | Yes | No |
| Server and network engineers | Team behind the technician | One person |
| Night shifts | 24/7 option | Usually none |
| Reports for HQ | In your language | Depends on the hire |
What the plant gets
- A person on site
- A technician on the plant schedule.
- Monitoring
- Servers, CCTV and network watched with alerts.
- Monthly report
- Incidents, resolution times, risks and recommendations.
Factory IT: common questions
At UPTECH, a full-time onsite technician starts at 32,000,000 VND per month, excluding VAT; about 38,000,000 VND per month for a 100-user site. Servers, CCTV and recorders are added per device.
Discuss IT for your factory
Tell us your users, shifts and critical systems.
- Choose the right support model
- Clarify scope, SLA and extras
- Receive a quote for your actual office
This form is for service enquiries. Existing customers use their agreed support channel.
Your details are used to respond to your enquiry under our privacy policy. Do not send passwords or credentials through this form.