IT support in Vietnam for foreign companies: costs, contracts and VAT

How IT support is priced in Vietnam

Most providers price recurring support per user or per device each month, with on-demand work charged per hour, half day or day. Servers, NAS, CCTV and phone systems are usually priced per device on top of user support.

Published price lists are still rare in Vietnam; many providers quote only after an assessment. UPTECH publishes its rates so you can budget before talking to sales.

• Remote support contract: from 220,000 VND per user per month (UPTECH, foreign-invested companies).
• IT maintenance contract with onsite visits: from 380,000 VND per user per month, including 4 onsite visits.
• On-call: L1 technician 350,000 VND per remote hour, 700,000 VND per onsite half day.
• Full-time onsite technician: from 32,000,000 VND per month.

Typical monthly costs by office size

UPTECH prices for foreign-invested companies, excluding VAT, business hours, one office.

• 10 users, remote only: 3,300,000 VND per month (monthly minimum).
• 20 users, remote and onsite: 7,600,000 VND per month.
• 50 users, remote and onsite: 19,000,000 VND per month.
• Add 2,400,000 VND per server and 1,200,000 VND per NAS per month if needed.

Hiring local IT staff vs outsourcing

A local IT helpdesk employee in Ho Chi Minh City costs about 15,600,000 VND per month in salary and employer insurance (JobsGO 2026 average salary plus 21.5% statutory contributions), before recruitment, training, equipment and cover during leave. Staff who speak English, Japanese, Korean or Chinese usually cost more.

Outsourcing gives you several people at different levels — technicians, systems engineers and security specialists — on one monthly fee, with backup cover and documentation that stays with you when people change.

Larger sites (from about 50–80 users) often combine both: a dedicated onsite technician supplied by the provider, with engineers behind them.

Contracts, invoices and VAT

If you contract a Vietnamese provider, you sign a local service contract and receive Vietnamese VAT e-invoices in VND. Prices are usually quoted excluding VAT; check the VAT rate on the quote.

Ask for a sample contract before you sign. It should state scope, SLA by priority, out-of-scope charges, notice period, data handling and handover when the contract ends.

• Monthly billing with a notice period (UPTECH: 30 days).
• Setup or onboarding fee, if any (UPTECH: free on contracts of 6 months or more).
• Which devices and locations are covered.

Languages and reporting to headquarters

Day-to-day support often happens in Vietnamese with local staff, while managers and headquarters need English or their own language. Ask who will speak to your managers and in which language reports are written.

The UPTECH support team works in English, Chinese, Japanese and Korean, and monthly reports can be prepared in the language your headquarters uses.

Data protection and access

Your provider will hold admin access to email, files and devices. Prefer delegated admin roles that you can revoke, a ticket log of every action, a confidentiality clause, and written handover of passwords and documentation. Ask how the provider handles personal data under Vietnam’s data protection rules and your group policies.

Questions to ask before choosing a provider

• What exactly is included each month, and what is charged extra?
• What are the response, start and onsite times for each priority?
• Who covers when the assigned technician is on leave?
• Which cities do you cover on site, and how is travel charged?
• Can we see a sample monthly report and a sample contract?
• Which languages can your team use with our managers and headquarters?